What is Western Isles Cruises Ltd doing about GDPR?
We take our responsibilities under GDPR seriously. That’s why we’ve embarked on a programme to identify which measures we need to implement to be compliant with GDPR, and are working to implement them in time for 25 May this year. Here is a quick summary of what we’ve done to date:
How we collect your data
When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you place a booking with us, join us on social media, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.
Information we collect automatically: We collect some information about you automatically when you visit our website or use our services, like your IP address and device type. We also collect information when you navigate through our website and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our website and services so that we can continue to provide the best experience possible.
Some of this information is collected using cookies and similar tracking technologies.
We also operate a 24h CCTV system in our ticket office, on the MV Western Isles and Larven vessels for your personal safety whilst traveling with us and for security.
How we use your data
First and foremost, we use your personal data to operate our website and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To communicate with you. This may include:
To support you: This may include assisting with the resolution of technical support issues or other issues relating to the website or services, whether by email, in-app support or otherwise.
To enhance our website and services and develop new ones: For example, by tracking and monitoring your use of our website and services so we can keep improving, or by carrying out technical analysis of our website and services so that we can optimise your user experience and provide you with more efficient tools.
How we can share your data
We do not share your data with any marketing companies.
We will only disclose your personal data to:
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
We do not hold any credit card information, this is all done through Stripe who are fully compliant with GDRP.
The only data we hold is what you give us when you book at the ticket office i.e. phone and email so that we can contact you in the event of cancelation or change to the service.
All our computers are encrypted, fire walled and password protected.
We only share this information with the credit card and booking system third parties to enable us to provide the service you have requested when purchasing a ticket.
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.
It’s your personal data and you have certain rights relating to it.
You also have rights to:
You can exercise these rights at any time by sending an email to email@example.com
If you’re not happy with how we are processing your personal data, please let us know by sending an email to info@westernislescruises. We will review and investigate your complaint, and try to get back to you within a reasonable time frame.
How to contact us
We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our website or services, please get in touch.
As a technology company, we prefer to communicate with you by email – this ensures that you’re put in contact with the right person, in the right location, and in accordance with any regulatory time frames.
Our email is firstname.lastname@example.org.
Unfortunately, the weather forecast for the next few days is for high winds. Please be aware that due to this there may be some sailing disruptions and / or cancellations. If you intent to travel over this time we would advise you to take this into considertion. If you would like to cancel or amend your bookings please contact the office and we will be happy to change or refund your bookings.
Please note – passenger luggage (suitcases & rucksacks) will travel free however food and drink will be charged at a cost of £1 + VAT per ‘bag for life’ or the equivalent size.